If you still have the problem, then I should be able to help you diagnose the cause of the problem. I was a software engineer for over 40 years, so I have a good understanding of computers.
You say that your Hottop does not communicate with your laptop.
If we replace your laptop with mine, and it works, then the problem is related to your computer.
If it still doesn't work, then the problem is caused by a bad USB cable or a bad HotTop. Replacing your USB cable with mine will show which.
If the problem is with your computer, then it is caused either by a hardware fault, or a configuration issue.
If it is a hardware fault, I can lend you an old laptop to use until you can get yours fixed.
If it is a configuration issue, I can check how it is configured, and make any necessary corrections.
Thank you so much for the generous offer. I sent you a private message. This is a brand new laptop so I'm hoping it isn't a computer issue but a least if it is I'm still covered under warranty. I did find that my intel driver was out of date and updated it so I'm hoping that will solve the problem...just not willing to tackle it tonight.
I will most likely give you a call over the weekend regardless...thanks again.
If at first you don't succeed...destroy all evidence that you tried - Steven Wright